Frequently Asked Questions
How long does it take for Stickers, Hoodies, and Sweatshirts to be shipped out?
For stickers:
All stickers in your order will be packaged and shipped out in an envelope within 1-2 weeks maximum after placing your order. I package and ship them out myself and try my best to do so as soon as possible! If any delay or issue happens with the order I will make sure to update you via e-mail! :)
For hoodies & sweatshirts:
Hoodies and sweatshirts will be shipped out separately from stickers. I am using a Canada-Based print on demand service called Canadian Custom Apparels (CCA). The print quality is amazing and they have affordable prices as well. It will take 2-3 days for orders to go through, and then CCA say on their website that they take 3-7 business days to print out orders for the hoodies and sweatshirts. You should receive a notification email once your order is complete and being shipped out to you!
How much and how long is shipping? Is there tracking?
I will be using Canada Post to ship everything since it's the most affordable option, and the prices are automatically calculated at checkout. Stickers and clothing items are shipped out separately and at different times, and as a result, the cost for shipping stickers is pretty cheap.
For hoodies & sweatshirts:
The cost for shipping hoodies and sweatshirts ranges from $11-27 CAD for Canada and the US (depending on how far you live from Ontario, Canada), but unfortunately it might get a lot pricier for international shipments! :( Additionally, the more hoodies/sweatshirts you add in your order (and the larger the sizes are), the heavier and more expensive it will be to ship. These are the best prices I could find for shipping at the moment!
PLEASE NOTE: shipping internationally may take a couple weeks/months depending on the shipping option that you choose! If you ever want an update, please feel free to send me a message and I'll try my best to ensure that everything has been shipped out! :)
For Canadian and US shipments, shipping should take from 2 days up to 3-4 weeks maximum depending on your province/state. The closer you live to Ontario Canada, the cheaper and faster it will be!
For stickers:
I will be packaging and shipping out orders once a week! I'll be using standard Canada Post stamps to mail them out in envelopes (separate from hoodies!) so the shipping should be only $1.30-$3.50 CAD. Because it's cheap "snail mail", international orders may take up to 3 weeks (maybe more) to ship depending on how far you live.
What do I do if I haven't received my order?
If you haven’t received your order in the estimated delivery time, please send me a message on the Contact Page or send me an email at nourjehan.faris@outlook.com. I’ll get back to you with details on where your package is (or a replacement package) as soon as I can!
What do I do if my item arrives damaged or incorrect?
If your hoodie, sweatshirt, or sticker is damaged in any way upon arrival (fabric is damaged, paper ripped/bent, etc.) or if the item(s) are incorrect in any way please send me an email at nourjehan.faris@outlook.com with pictures attached! I'll send you a replacement as soon as possible, free of charge. :)
What brand/quality/sizes are the hoodies and sweatshirts?
The hoodies and sweatshirts are made by a brand called “Just Like Hero”! They make high quality hoodies and sweatshirts that are made specifically to print on. The outer surface is smooth (no pilling), and the inside of the hoodies and sweatshirts have a very soft and comfy fleece material. The following is the sizing guide for their hoodies and sweatshirts in inches. Please note these hoodies run large! If you'd like a regular not too baggy fit I recommend sizing down from what you usually go for with hoodies.
SIZE GUIDE FOR HOODIES & SWEATSHIRTS:
| S | M | L | XL | 2XL | 3XL | 4XL | 5XL | |
| A) Width (inches) | 20 | 22 | 24 | 26 | 28 | 30 | 32 | 34 |
| B) Length (inches) | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
| C) Sleeve Length (inches) | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 |
CARE INSTRUCTIONS:
| Wash | Machine wash COLD. Wash garment inside out with similar colors to avoid print getting damaged |
| Dry | Tumble dry on low OR ideal option: Hang to dry!! |
| Bleach | Only non-chlorine |
| Dry Clean | Do not dry clean |
| Iron | Do not iron (print area at least should not be ironed) |